Refund Policy

REFUND POLICY: Refunds for programs will be given as follow:

  • Full refunds will be given when the Park District cancels a program or if a change in class location, days or times causes the participant to be unable to attend.
  • SATISFACTION GUARANTEE – Any participant who is not satisfied with a program and requests refund after one class is taken, will receive a full refund. Refunds will be prorated on a per-class charge after the second class has been attended.
  • Refunds for a participant’s cancellation prior to the start of a program will be issued at 100% unless the cancellation causes the program to fall below the minimum causing the class to be canceled for other participants.
  • Refunds for medical reasons with doctor’s verification will be prorated with a full refund for classes not taken.
  • Refunds for other reasons will be at 75%.

Refunds for trips/special events will be given as follow:

  • Full refunds will be given when the Park District cancels a trip or event or if a change in location, day or time causes the participant to be unable to attend.
  • Full refunds for cancellation by the participant will be given only if a replacement is found. Refunds will otherwise be at 75%.

Please note that certain fees/deposits are identified as non-refundable in our brochure, as are the following:

  • Pool Pass fees are non-refundable and non-transferable.
  • Softball league deposits are non-refundable.
  • All facility rentals are non-refundable and non-transferable, except in cases where the Park District cancels the rental.

Requests for refunds must be submitted at the Administrative Office.